Timberland not only focuses on quality products and trades people, but also the newest trends and styles in home décor. In order to stay on top of this ever changing industry, the staff attends many home shows in both Canada and the US for new ideas and building products.
Timberland’s main objective is growth through repeat business. They don’t take lightly the fact that this is one of the most important investments most people will make in a lifetime. The focus is to ensure customers are proud to be living in a Timberland home. Referrals are the greatest compliment and it is Timberland’s goal that every client will tell their friends and family how easy and exciting the new home experience truly was. The staff works closely with customers everyday to make the building process as smooth as possible. Timberland has made it their priority to exceed customer expectations.
Their standard of customer service is unchallenged. In order to provide better service to their customers, buyers have a dedicated service representative to answer any questions, coordinate service appointments and follow up to make sure that customers are satisfied with services rendered. For the busy home buyer, Timberland has updated their website and included email as another form of communication.
Continuous improvement is so important to this staff that questionnaires are sent to customers. They are to be filled out and sent back anonymously to help better understand how the customer can be better served. Timberland continues to separate itself from its competition with its quality workmanship, exceptional product, and most of all world class customer service.